A team consisting of community managers, game support agents, and other support employees are responsible for enforcing the rules.

They should be contacted by using the game support's contact channels (such as support chat or contact form) to ensure that the user data will be treated confidentially.

If a user tries to circumvent a decision made by the responsible processor by contacting another processor about the same case, this may result in the ban or deletion of his / her game character. This excludes complaints as long as they are made by using the corresponding function in the support chat / support form.