You need to get back to the device where you have opened the support case. In case you have used the chat you will only be able to see the chat history there (e.g. in the browser - cookies shall not be deleted in the meantime).

Note down the submitted ticket ID.

We get a huge amount of support inquiries each day, sometimes more, sometimes less. Thus, it may take some time until you will get a response from us.

Usually, we get back to you withing 12 to 14 hours; in most cases it takes us less time to respond but sometimes it may take longer (especially, during weekends and holidays).

In some cases our support system will ask you some questions automatically. It is important that you answer those questions as precise as possible. This helps us to take care of your issue more quickly as we do not need to ask for such information manually which would slow down the process.

Furthermore, we recommend to whitelist the domain playa-games.mail.helpshift.com in your email account.