There can be various situations in which you can no longer log into the game. Therefore, it is necessary to read the error message from the game carefully.
The entered data are not correct
This means that either the name or the password is not correct.
When entering login data you should pay attention to upper and lower case and whether the caps lock is active.
If you have forgotten your password you can request a new one.
Your account has been locked
If an account was locked you should contact support to find out the reason.
Daily backups are scheduled for 4 a.m. At this time, all players are logged out and the game worlds are inaccessible. This process usually takes five to ten minutes.
If you suspect that there is a technical defect, you should first check Discord or the forum as scheduled maintenance might be carried out or there is actually a technical problem.
If you don't find any messages about it, you should post a message either in the forum or on Discord so that we can take a closer look at the problem.