There can be various situations in which you can no longer log into the game. Therefore, it is necessary to read the error message from the game carefully.

The entered credentials are incorrect

This means that either the login name or the password is/are incorrect. When entering login data you should please pay attention to upper and lower case and whether the caps lock is active. If you have forgotten your password you can request a new one by clicking on the "forgotten password"-button.

Your account has been locked

If an account was locked you should contact the support to get more information.

Maintenance

Maintenances are scheduled weekly to keep the servers performance stable. At this time, all players are logged out and the game worlds are inaccessible for a short time. This process usually takes five to ten minutes.

Technical issue

If you suspect that there is a technical issue, you should first check Discord. We frequently schedule maintenances per week or might be dealing with short technical problems. Scheduled maintenances will also be displayed in our help center.

If you do not find any messages about it, you should post a message on our Discord so that we can take a closer look at the problem or contact our game support via the support form in our help center.